Help desk services

The service provides on-site support, provided by highly specialized personnel, of Clients, Servers and mobile equipment, with particular reference to the operating systems, the most popular application software on the market and the customer's customized ones, to the entire infrastructure technological.

WHAT IT OFFERS:

• Support for the use of IT products and software programs in use
• Eventual escalation of the problem with tracking of its process
• Management and coordination of external suppliers of other services
• Quarterly statistical report on the type of support interventions

ADVANTAGES FOR THE CUSTOMER:

• Cost optimization for internal support through the use of a highly qualified structure
• Availability of a specialist support structure
• Improvement of business productivity thanks to the better ability to use IT tools
• Qualified help and support for the use of Software products
• Efficient and unified management of suppliers