Hardware maintenance

The service provides qualified assistance on problems relating to servers (Rack, Tower, Blade ..), AS / 400, PC Desk Top, network and individual printers and network equipment. It guarantees the necessary controls to ensure the continuity of operation of the entire customer infrastructure.

WHAT IT OFFERS:

• Repair of faults with "on site" specialist intervention and possible replacement of damaged parts with original elements.
• Support laboratory intervention when the intervention cannot be repaired on site.
• Replacement of non-repairable equipment.
• Intervention times that can be modulated on the customer's needs
• Service coverage up to 7x7 H24

ADVANTAGES FOR THE CUSTOMER:

• Qualified assistance for a prompt recovery.
• Single point of contact for maintenance of AS400, Server, PC, Printer etc.
• Availability of a specialist support structure
• Business productivity improvement thanks to effective problem management
• Custom SLAs